Return & Refund Policy for Miracle Heal 6-in-1 Serum
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At Miracle Heal (miraclehealpk.com), we strive to provide high-quality skincare products and excellent customer service. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
Due to the nature of skincare products, we do not accept returns once the product has been opened or used. However, you may be eligible for a return if:
- You received a damaged, defective, or incorrect product.
- The product is unused, unopened, and in its original packaging.
2. Return Request Process
If you meet the return eligibility criteria, follow these steps:
- Contact us at miracleglow.67448@gmail.com within 48 hours of receiving the order.
- Provide your order number and clear photos of the damaged or incorrect product.
- Our team will review your request and respond within 2-3 business days.
3. Refund Policy
- If your return request is approved, we will offer either:
- A replacement product (shipped at no additional cost).
- A refund (processed via the original payment method).
- Refunds may take 5-7 business days to reflect in your account.
4. Non-Refundable & Non-Returnable Items
- Used or opened products.
- Orders placed with incorrect addresses provided by the customer.
- Delayed shipments due to courier issues (we do our best to deliver within 3-6 days).
5. Cancellations
- Orders can only be canceled before they are shipped. Once dispatched, cancellations are not possible.
For any return or refund inquiries, please contact us at miracleglow.67448@gmail.com.